Yes. We understand data privacy concerns and legal ethics rules – our founder is an attorney as well. We’ve partnered with a call center that is HIPPA-compliant, bans personal cell phones from the call rooms, and we’ll work with your firm to implement whatever data security procedures you feel are necessary.

Our founder is in New York City, but what we really suspect you’re asking, is where are the call center agents located? Answer: Manila. Our call center is staffed with fluent English speakers (all other languages are banned on the premises, even during break time) and our call center has worked with major U.S. companies to staff their phones.

We start by getting to know your firm: your attorneys, your practice areas, and your coverage needs. We customize the call scripts so that our staff knows what to say and how to say it. (No answering the phone with, “Law firm!” ever again!) We’ll run a test call with your firm and get your feedback and as soon as you are ready, we launch.

From a technical perspective:

• We can get you a new number to use for call center coverage (which you’d then put in your ads, website, etc.);
• Or we can route your existing number during off-hours, all hours, whatever you’d like, to the call center;
• For live chat, you’ll need to add Zendesk Chat to your website and Facebook page. We can handle this for you on most websites.

No. We hope to build a long-term relationship with you that starts with onboarding and continues with feedback and growth. We’ll earn your business, day after day, month after month, year after year.

I know, we hate set-up fees too. But to get you onboarded, we have to develop a call script, do technical work to connect the phone lines, add our chat feature to your website and Facebook profile, and troubleshoot all of thee above. The set-up fee covers all of this, and ensures that we don’t get too many tire-kickers.